First you have to login to SHD using the shd-admin user account. shd-admin / Password set during installation After successful login you will see the Collect Logs & Analyze page: vCenter example: ESXi example: Here you can provide the vCenter or ESXi details so that SHD can trigger a log bundle automatically. Next …

I just noticed that the required permissions of the Skyline user for vCenters have changed based on KB 59661. Old permissions: vCenter Server Read-Only Role. Global.Diagnostics Global.Health Global.Licenses Global.Settings New permissions: vCenter Server Read-Only Role. Global.Diagnostics Global.Health Global.Licenses …

SSH into the Skyline collector and execute the following command: <br /> grep version /usr/local/skyline/ccf/config/collector.properties<br /> Output: <br /> root@photon-machine [ ~ ]# grep version /usr/local/skyline/ccf/config/collector.properties<br /> collector.version=2.5.0.0<br /> …

If you do SSL inspection in your company you can run into issues when using Skyline as the collector does Hostname verification. This will ensure the collector is connecting to the appropriate server by looking at the certificate’s “dnsName” or “subjectAltName” fields against the host in the URL of the connection. As …

Reset Root Password To reset the root password: Restart the Skyline appliance.<br /> From the Console screen of the appliance when you see the PhotonOS splash screen press "e".<br /> At the end of the PhotonOS boot command add "rw init=/bin/bash"<br /> Press F10 to access to the …

Login to the Skyline collector using the Web console in the vSphere client as user root. systemctl restart ccf-collector.service This will restart the collector service.

Go to https://skyline.vmware.com/advisor and login using your account. On the top right click on Settings This will bring you to the following page where you can enable or disable the Skyline Email notification for your account in your Skyline Org.

VMware Skyline is an innovative proactive support technology that brings high-performing technology and tools to the workbench to radically transform customer support. The VMware Skyline Collector uses automation to securely collect data and perform environment-specific analytics on configuration, feature, and …