Skyline required permissions have changed

I just noticed that the required permissions of the Skyline user for vCenters have changed based on KB 59661.

Old permissions:

vCenter Server Read-Only Role.

Global.Diagnostics

Global.Health

Global.Licenses

Global.Settings

New permissions:

vCenter Server Read-Only Role.

Global.Diagnostics

Global.Health

Global.Licenses

Global.Settings

Host profile.View…

VMware Skyline: Hostname verification

If you do SSL inspection in your company you can run into issues when using Skyline as the collector does Hostname verification. This will ensure the collector is connecting to the appropriate server by looking at the certificate’s “dnsName” or “subjectAltName” fields against the host in the URL of the connection.

As SSL inspection can be required by your IT Security the newest version of the Skyline collector contains the option to disable hostname verification so the connection with SSL inspection providing non valid certificates will work.

VMware Skyline: Reset Root or Admin credentials

Reset Root Password

To reset the root password:

Restart the Skyline appliance.
From the Console screen of the appliance when you see the PhotonOS splash screen press "e".
At the end of the PhotonOS boot command add "rw init=/bin/bash"
Press F10 to access to the command prompt
Type "passwd" to set the root password
Type "reboot -f" to reboot the appliance

Unlock root account

To reset the root password:

Restart the Skyline appliance.
From the Console screen of the appliance when you see the PhotonOS splash screen press "e".
At the end of the PhotonOS boot command add "rw init=/bin/bash"
Press F10 to access to the command prompt

pam_tally2
pam_tally2 --reset

Type "reboot -f" to reboot the appliance

VMware KB: https://kb.vmware.com/s/article/52652

VMware Skyline™ is radically transforming customer support

VMware Skyline is an innovative proactive support technology that brings high-performing technology and tools to the workbench to radically transform customer support.

The VMware Skyline Collector uses automation to securely collect data and perform environment-specific analytics on configuration, feature, and performance data. The resulting information may radically improve visibility into a customer’s environment, enabling richer, more informed interactions between customers and VMware without extensive time and investment by support administrators.

For customers, this means that proactive, predictive, and prescriptive recommendations may improve overall stability and reliability and reactive support issues can be resolved more quickly.

Key Benefits
Prescriptive and predictive guidance based upon best practices
Reduced time-to-resolution for service requests
Identification of potential product bugs and guided resolution before problems occur
Overall improved stability of environment

How It Works
Customers with active support subscriptions install the VMware Skyline Collector, a standalone appliance that automatically and securely collects product usage data …